Inbox & Communications Management
- Monitoring multiple inboxes and organising email.
- Coordinating meetings and tracking follow-up actions.
- Preparing and scheduling communications.
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Services & Pricing
I bring administrative experience across a range of industries, from keeping everyday work organised to improving systems and processes. Below are some of the tasks I can help with, alongside examples of how I’ve approached similar work in previous roles. You’ll also find my pricing further down the page.
How I can make things easier
Process Mapping & Documentation
- Mapping existing workflows and identifying bottlenecks.
- Suggesting improvements and suitable automation.
- Creating practical process guides and flowcharts.
Systems & Database Support
- Administering HR, recruitment and CRM systems.
- Clearing backlogs and reviewing missing or inconsistent records.
- Maintaining spreadsheets, dashboards and reports.
Document & Filing Organisation
- Organising OneDrive, Google Drive, SharePoint and physical files.
- Introducing consistent file names and folder structures.
- Scanning historic records and organising document libraries.
Project & Event Support
- Coordinating bookings, attendees and suppliers.
- Maintaining schedules, agendas and action trackers.
- Preparing event details and capturing feedback and lessons learned.
Data & Records Housekeeping
- Reviewing records against agreed retention rules.
- Identifying gaps, storage locations and access arrangements.
- Carrying out approved record clean-ups.
Inbox & Communications Management
From my previous roles
In a previous role, I monitored up to five project inboxes, each with agreed response times. I set up acknowledgement messages and captured actions in Microsoft Planner so the team could assign work, plan it into the schedule and give clients an estimated completion time.
Process Mapping & Documentation
From my previous roles
I reviewed an onboarding process from application through to a new starter’s first day, identifying bottlenecks, unnecessary manual steps and opportunities for improvement or automation. I documented the revised process through practical guides and flowcharts, with reminders for future reviews.
Systems & Database Support
From my previous roles
I inherited databases containing outdated details, missing information and records that were difficult to scan. I used spot checks to identify recurring problems, compared available sources and followed up missing details. I also improved how information was presented, making key details easier to find and use.
Document & Filing Organisation
From my previous roles
I brought historic paper records into an existing database, scanned supporting documents to preserve the audit trail and securely disposed of paper copies where authorised. I introduced consistent file names, reorganised confidential folders and created a template folder for future records.
Project & Event Support
From my previous roles
I have coordinated venue and transport bookings, attendee communications, agendas, equipment and event documentation. I also prepared practical details such as attendee lists and name badges, gathered feedback and maintained project records to capture progress, lessons learned and future improvements.
Data & Records Housekeeping
From my previous roles
I reviewed a project database against the organisation’s retention rules, identifying older records for management review. After receiving approval, I removed the agreed records and introduced a tracker to capture receipt dates for future information. I also reviewed storage arrangements and updated access permissions to separate confidential records.
Simple, flexible pricing
Flexible support to suit one-off assignments, ongoing administration and larger projects.
My standard hours are 9am to 5pm Monday to Friday.
My standard hours are 9am to 5pm Monday to Friday.
Evening, weekend and urgent work is subject to availability and must be agreed in advance.
Weekday Admin Support
£ 28.00
/ per hour
Pre-Paid Packages
These packages are paid upfront and can be scheduled in 15 minute increments.
Additional hours must be approved in advance and are charged at the standard hourly rate or the applicable evening or weekend rate. Subject to availability.
Urgent / Out-of-Hours Support
£ 35.00
/ per hour
Ad Hoc Support
More than 10 Hours
£ 26.00
/ per hour
More than 20 Hours
£ 25.00
/ per hour
More than 40 Hours
£ 24.00
/ per hour
Simple, flexible pricing
Flexible support to suit one-off assignments,
ongoing administration and larger projects.
My standard hours are 9am to 5pm Monday to Friday. Evening, weekend and urgent work is subject to availability and must be agreed in advance.
My standard hours are 9am to 5pm Monday to Friday. Evening, weekend and urgent work is subject to availability and must be agreed in advance.
Ad Hoc Support
Weekday Admin
Support
£ 28.00 / per hour
Urgent / Out-of-Hours Support
£ 35.00 / per hour
Pre-Paid Packages
These packages are paid upfront and can be scheduled in 15 minute increments.
Additional hours must be approved in advance and are charged at the standard hourly rate or the applicable evening or weekend rate. Subject to availability.
More than 10 Hours
£ 26.00 / per hour
More than 20 Hours
£ 25.00 / per hour
More than 40 Hours
£ 24.00 / per hour
Let’s talk about the support you need
Whether you have a specific task in mind or need help working out where to start, we can talk through what would be useful for your organisation.
Book a discovery callPrefer to email? Get in touch
Frequently asked questions
What does database clean-up involve?
Database clean-up starts with understanding of what you use the database for, how information is currently entered, and what problems you’re experiencing. We’ll agree what a useful outcome looks like and the rules for handling issues such as missing, duplicate or inconsistent records. I’ll then confirm what I can help with, the agreed scope and timescale, and keep you updated as the work progresses. If I come across information that needs your judgement, I’ll flag it rather than make assumptions.
What kinds of systems can you support?
I can help with administrative work in CRM, applicant tracking and HR information systems, including keeping records organised and up to date. I’m adaptable and happy to learn new platforms where they’re a good fit for the work. I also have good proficiency with Excel and task-management systems.
Can I book regular support as well as one-off work?
Yes. I offer one-off work as well as ongoing support. For regular support, we agree the hours and schedule in advance, subject to availability. Get in touch with what you need and I’ll let you know what I can accommodate.
How do prepaid time blocks work?
With a Prepaid Time Block, we agree in advance how many hours you need and the dates and times to reserve. You pay upfront, which secures that time in my schedule. Depending on the size of the block, a lower hourly rate may apply. It isn’t a flexible bank of hours to use whenever you need them; we agree the schedule and work in advance.
What hours do you usually work?
My usual working hours are Monday to Friday, 9am to 5pm. Evening, weekend or Bank Holiday work may be possible by prior agreement, depending on my availability, and is charged at the out-of-hours rate.
How are your rates set?
My rates are set with smaller and purpose-led organisations in mind, so practical administrative support can be a realistic option while keeping my business sustainable. I also offer lower hourly rates for larger Prepaid Time Blocks. I review my pricing annually, but this doesn’t mean it automatically increases each year. If I propose a change, I’ll discuss it with existing clients in advance.
Are there any services you don’t offer?
My focus is practical administrative support. I can help maintain HR, recruitment and financial records within an agreed scope, but I cannot provide specialist HR, legal, accounting or financial advice, or technical IT support. If a task needs specialist expertise or falls outside my experience, I’ll let you know before we agree the work.